Refund policy

1. Products:

• We accept returns on unused and unopened products within 7 days of purchase.
• To request a refund, please contact us at info@toneandtonic.com.au with your order details.
• Please note that shipping costs are non-refundable.
• Refunds will be processed to the original payment method within 5 business days.

2. Services:

• For any pre-booked services (like facials or sound therapy), cancellations are accepted up to 24 hours before the scheduled appointment.
• If you cancel within 24 hours, a 50% charge will apply to the service.
  

3. Damaged or Defective Products:

• If your product is damaged or defective, please contact us within 2 days of receiving your order with a photo of the damage.
• We will provide a full refund or replacement, depending on the circumstances.

4. Exchanges:

• If you wish to exchange a product for a different item, please contact us within 7 days. The item must be unused and unopened.
• Shipping costs for exchanges are at the buyer's expense.